I live in an environment which there is a passion to drive innovation. We want to make things better, cheaper, faster, seamless, more intelligent, and a hundred other adjectives to support our goals. When I read an article this morning from Mark A. Cohen on Forbes’ website this morning, I felt like he was speaking my language. Cohen starts off by saying that one of the reasons law firms struggle with keeping pace with business innovation “is that there are too many lawyers involved in legal delivery and too few logistics, supply chain, and management experts, technologists, project managers, data analysts, and other professionals/paraprofessionals.”
Operations is where it’s at! Right? Just ask a group like CLOC. Operations is in the title for Pete’s sakes.
Then I saw Jeff Carr’s tweet regarding the article, and it got me thinking in a completely different direction. Continue Reading Law Firm Innovation: When the Client is Not the Customer