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Few people understand the intersection of legal practice, data analytics, and diversity like Catherine Krow, Managing Director of Diversity and Impact Analytics at BigHand. In this episode of The Geek in Review, hosts Greg Lambert and Marlene Gebauer sit down with Krow to trace her journey from a high-powered trial lawyer to an influential legal tech leader. After seventeen years at firms like Orrick and Simpson Thacher, Krow’s turning point came when a client challenged her team’s billing after a major courtroom victory—a moment that sparked her mission to fix what she calls the “business of law.”

That single moment led to the creation of Digitory Legal, a company designed to give law firms the data and transparency they desperately needed but didn’t yet value. Krow describes how her framework—plan, measure, refine—became the basis for improving cost predictability and strengthening client trust. When BigHand acquired Digitory Legal in 2022, Krow’s vision found a larger stage. Now, her “data refinery” powers better pricing, resource allocation, and even equity within firms. As she explains, clean data doesn’t only improve profitability, it reveals hidden inequities in work allocation and helps firms retain their most promising talent.

Krow also digs into one of her favorite topics: “data debt.” Law firms are drowning in data but starved for information. She explains how poor data hygiene—like inconsistent time codes and messy narratives—has left firms unable to use their most valuable resource. BigHand’s impact analytics tools attack this problem head-on, transforming raw billing data into usable intelligence that drives decision-making across finance, staffing, and diversity efforts. And while the technology is powerful, Krow is clear that solving data debt is as much a cultural challenge as it is a technical one.

Another major theme is the evolving role of business professionals within law firms. Krow argues that lawyers’ traditional discomfort with financial forecasting and project management is holding firms back. Her solution? Combine legal expertise with the commercial acumen of allied professionals. Together, they can meet client demands for budgets, accountability, and measurable value—especially as AI begins to reshape how legal services are delivered and priced.

The episode closes with Krow’s broader reflection on the next decade of legal innovation. She warns that the biggest shift ahead isn’t about AI or analytics—it’s about mindset. Firms that embrace data-driven decision-making now will define the future of law; those that don’t will be left behind. Through her work at BigHand, Krow is helping to ensure that future is both more efficient and more equitable.

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[Special Thanks to ⁠Legal Technology Hub⁠ for their sponsoring this episode.]

⁠⁠⁠⁠⁠Email: geekinreviewpodcast@gmail.com
Music: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Jerry David DeCicca⁠⁠⁠⁠⁠⁠⁠⁠⁠

Transcript:

Continue Reading Data Debt, Diversity, and the Business of Law: A Conversation with BigHand’s Catherine Krow

Ironclad‘s Chief Community Officer, Mary O’Carroll, has spent the past two decades bringing business acumen to the legal industry. In an industry run by lawyers, most of whom had little to no business training, Mary points out that it is logical that legal ops teams are needed to be the right-hand people in helping lawyers in the business process. Her experience with Orrick, Google, CLOC, and now Ironclad has one common thread, and that is the need to drive change. Mary says that it is just a part of her personality to be laser-focused on efficiency and find ways to clean up the mess she uncovers in the legal industry.
It is that desire to drive change through the use of the legal community that helped her make the decision to join Ironclad and the hot field of Contract Lifecycle Management (CLM). Mary points out that the industry has worked to improve efficiency in many areas, but when it comes to contracts, we are continuing to do business as usual. Creating a digital contracting system will help scale the industry, as well as enable us to leverage data, which has always been trapped in contracts, and create new methods for the legal department to help drive the overall success of the business, and no longer be seen as a department where ideas and innovation go to die.

Information Inspirations
Our own Casey Flaherty advises us to stop trying to be a hero, and learn to say no when it comes to spreading resources too thin. Check out his latest article, “Maybe, Don’t Be MacGyver – The Value of Value Storytelling.”
Singapore is launching a couple of Dalek-looking robots to monitor “undesirable behavior” among its citizens. Is this a logical use of technology or a slippery slope toward technology overreach?
O’Melveny and Myers is the first law firm to join Peloton’s Corporate Wellness Program.
The next time you go through a drive-thru, you may hear the crisp, clear voice of an AI program taking your order. Will the robots take more and more of the service jobs away, and will there be a shift in the way the government taxes those robot workers who replace humans?
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Contact Us
Twitter: @gebauerm or @glambert.
Voicemail: 713-487-7270
Email: geekinreviewpodcast@gmail.com.
As always, the great music you hear on the podcast is from Jerry David DeCicca who has a new album coming out in October!
Transcript

Continue Reading The Geek in Review Ep. 130 – Mary O’Carroll – The Power of Community in Driving Change

For those of us in large law firms, we understand that Practice Group Leaders have the following responsibilities:

  • Develop a strategy for the Practice Group (PG)
  • Advance the business development of the PG
  • Ensure equitable distribution of work among the more junior PG attorneys
  • Identify attorneys within the practice who are struggling and find mentoring and coaching opportunities for them
  • Practice law at the same time

For Lathrop GPM’s Intellectual Property Group, Kate Tompkins can do all of these, except practice law. That’s because she is not a lawyer. She’s a business professional.

We’ve heard the phrase “law firms should be run more like a business.” Well, Lathrop GPM and Kate Tompkins are putting that phrase into action. Kate tells us how she landed this role, and how we may see more business operation professionals stepping up to lead the legal practice as other firms look to run more like a business.

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Information Inspirations

If you’re looking for the future of search, CaseText may have the answer with the help of BERT. In their new WeSearch product, CaseText’s Pablo Arredondo says that the conceptual search product will leverage the open-source neural network framework developed by Google called Bidirectional Encoder Representations from Transformers, or simply BERT, to find related results not based on keywords, but through actual concepts. Bob Ambrogi runs through a few examples in his Law Sites Blog.

The patent office in China pulled about half of 2020’s applications recently due to irregularities. Many are saying that it is downright fraud and that it may have a worldwide impact on patents.

Slack rolled out, and then quickly rolled back a new feature that allowed anyone on Slack to DM anyone else on Slack. After a swift public rebuke on the potential harassment issues that this “feature” opens up, especially against women, Slack is rethinking the changes. Perhaps Slack would benefit from listening to lawyers like K&L Gates Partner Elisa D’Amico who specialize in understanding and fighting abuse on the Internet.

Video games are expanding into what is known as Synthetic Economies where gamers’ actions have economic effects both within the games and outside the games as well.

Bonus Inspirations

In support of March being Womens’ History Month, as well as the start of baseball’s Spring Training, check out this Twelve Six Podcast interview of Yankee’s beat reporter Lindsay Adler.

Also, check out how Kelp may save us all on the How to Save a Planet.

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Please take the time to rate and review us on Apple Podcast. Contact us anytime by tweeting us at @gebauerm or @glambert. Or, you can call The Geek in Review hotline at 713-487-7270 and leave us a message. You can email us at geekinreviewpodcast@gmail.com. As always, the great music you hear on the podcast is from Jerry David DeCicca.
Transcript

Continue Reading The Geek in Review Ep. 110 – Kate Tompkins on Being a Practice Group Leader But Not a Lawyer

Anne Tucker

Wouldn’t it be cool if a law school and a business school could collaborate on issues of legal analytics, entrepreneurial opportunities in the law, and collaboration between the university and the local business and law firm industries? We talk with a couple of professors at Georgia Statue University (GSU) who are turning this ‘cool idea’ and making it a reality. Anne Tucker, Professor of Law, Legal Analytics & Innovation Initiative, and Ben Chapman, Executive Director, Legal Analytics and Innovation Initiative join us to discuss the details behind The Institute for Insight at GSU. The Institute brings together professors from different backgrounds of Engineering, Computer Science, and Statistics and with this type of cross-pollination with business and law, the professors are looking at applied analytics 

questions and bringing in their own unique skill sets to understand and solve these issues. 
Ben Chapman

This mashup of law, business, data science, risk management, statistics and more isn’t a purely academic endeavor for the Institute. Following in the tradition of GSU being an urban school, the Institute works with well known players in the Atlanta business and legal community to put the ideas into real-world situations. This gives the Institute’s professors and students the opportunity to work side-by-side with the business and legal leaders to help identify, study, analyze, and potentially solve issues facing the business and legal industry. This is one of the many values which Tucker and Chapman see for not just preparing students for the practice of law, but also for the business of law.

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Information Inspirations
While Greg was busy playing guitar in his law firm’s band, Marlene was speaking at the DLaw Summit in NYC last week.
Competitive Intelligence guru, Kevin Miles from Norton Rose Fulbright gives us some nice checklists on different CI topics along with some templates designed in MS Word to help start you on the CI path at your law firm.

Continue Reading The Geek in Review Ep. 57 – Anne Tucker and Ben Chapman on Georgia State University’s Law & Business School’s Collaborate on The Institute for Insight

While some law schools in the US
are closing, in Canada, a prospective new one received
preliminary approval in late December 2017  by The Federation of Law Societies of Canada, Canadian Common Law
Program Approval Committee on its application to create a new law school.  This is the
next step in the school’s bid to

…