Ben Gilad, noted competitive intelligence theorist once wrote something to the effect of “bird watching is a fun hobby, but you shouldn’t do it in the middle of a busy highway.” Greg’s last post about needing investigative reporters on staff is to me a bit like bird watching on a highway. I see the point,

Back in August, some of you may remember I blogged about the power of news aggregators, asking the question, How Do We Make Them Read? Since that time, I have been watching new aggregators come on to the scene, new products being offered, new interfaces introduced, new pricing models worked out and all the

In the last several years, Know Your Customer or Know Your Client (KYC) legislation has come to the forefront. Professional service firms everywhere write about KYC rules, and law firms themselves are creating new processes and procedures for dealing with the KYC rules. Every time I see an email circulate in our firm about KYC

Having been in the legal business for 25+ years, I have long marveled at the machinations of lawyers over their billing rates. I recall being a bit shocked back in the 80’s when I first saw lawyers having fits when “The Firm” raised their rates – yet again.
Why was I shocked? Only the week

[Guest Post by Elaine Egan]
For decades technology has been an enabler for Knowledge Management.  Industries have surrendered to the pressure of a technology solution that doesn’t factor in the real human element of organized information, defined terms and evaluation that lead to actionable knowledge.  The founding principles of knowledge management are that unique information held

Tell me if you’ve heard this (true) story before… A Partner calls up the Marketing team and says that he is going to be attending a conference this weekend and wants to get some background information on a small group of General Counsels (GC’s) that will be attending. Immediately, Marketing calls the library and asks

When lawyers talk about Alternative Fee Arrangements (AFAs) they usually want to know: 1) Which one works?, and 2) What is the number? When I get this “silver bullet” question, I always reply with the same answer. There is no silver bullet AFA – the real secret of AFAs is talking to the client. This