I was in Nashville last week at the ILTA conference and Alternative Fee Arrangements were all the rage. My good friend Toby Brown, or as I like to call him Reverend Pricing, will be the first to tell you that the greatest, most brilliantly structured AFA does you no good if you can’t control costs.

Since the 2008 economic downturn (AKA “Great Recession”), law firms haven’t exactly been shy about cutting expenses. Most of those cuts were the low hanging fruit of processes, products and people that probably should have been trimmed back even when times were good. However, law firms are also notorious for hanging on to things that

“Help Desk, this is Flo, how may I help you?”

[Another Gem from Guest Blogger – Jeff Ward]

At this year’s ILTA conference, I had the honor of speaking alongside Lance Waagner,  CEO of Intelliteach, regarding what makes a good technology support center (aka help desk) system. I wanted to share with you some

Over a dinner with a very smart bunch of people at the ILTA Conference in Nashville an excellent question came up: What will the AmLaw 100 look like in 2020? Everyone there gave very thoughtful and reasonable predictions. We discussed ideas like more out-sourcing of work, better use of cloud-based apps, using analysis KM tools,

I also received a Q&A Sheet from Bloomberg about their acquisition of BNA and what it means for customers of both products.

QUESTIONS AND ANSWERS RELATED TO BLOOMBERG’S ACQUISITION OF BNA
1. What was announced today?

Bloomberg and The Bureau of National Affairs, Inc. (BNA) today announced that they have entered into an agreement under

You may agree with me that the best thing about going to a professional conference is finally making it back home and sleeping in your own bed. However, that doesn’t mean we don’t enjoy ourselves while we are traveling to different cities every year and meeting up with our usual set of friends over a