“All Problems Are Communications Problems.”
This is Greg’s go to phrase when it comes to working with and leading others. Marlene actually beats Greg to the punch this week when they talk with this week’s guest, Heather Ritchie. Heather is the Chief Knowledge and Business Development Officer at Hicks Morley Hamilton Stewart Storie LLP in Toronto, and as her title suggests, she wears multiple leadership hats at her firm. In her recent ILTA KM article, “12 Ways Marketing & Business Development Can Leverage Library & Knowledge Management Teams,” Ritchie walks us through the value of collaborating between the Marketing/Business Development, Knowledge Management, and Library operations of a law firm. Knowing who brings what talent to the table is key to creating stable and successful environment which results in wins for the law firm.
How Is Your Business Changing the Legal Industry?
In part two of our three part series, we hear from four more providers of legal industry products on how they are changing the industry. This week we hear from:
- Ben Shellie – Intelligent Voice
- Rick Merrill – Gavelytics
- Serena Wellen – LexisNexis Context
- Matt Spiegel – Lawmatics
Continue Reading Episode 27: Heather Ritchie on Marketing, BD, KM, and Library Collaboration