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“All Problems Are Communications Problems.”

This is Greg’s go to phrase when it comes to working with and leading others. Marlene actually beats Greg to the punch this week when they talk with this week’s guest, Heather Ritchie. Heather is the Chief Knowledge and Business Development Officer at Hicks Morley Hamilton Stewart Storie LLP in Toronto, and as her title suggests, she wears multiple leadership hats at her firm. In her recent ILTA KM article, “12 Ways Marketing & Business Development Can Leverage Library & Knowledge Management Teams,” Ritchie walks us through the value of collaborating between the Marketing/Business Development, Knowledge Management, and Library operations of a law firm. Knowing who brings what talent to the table is key to creating stable and successful environment which results in wins for the law firm. 

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How Is Your Business Changing the Legal Industry?

In part two of our three part series, we hear from four more providers of legal industry products on how they are changing the industry. This week we hear from:

Information Inspirations:
Continue Reading Episode 27: Heather Ritchie on Marketing, BD, KM, and Library Collaboration

Navigating Rough Seas: Charting a Course for Success

This past weekend, I had the opportunity to attend and speak at the annual NoCALL Spring Institute. This year the event was held in San Francisco at a hotel right off Union Square. It was a great opportunity to network with colleagues and friends, as well as,

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I recently stumbled across a report, How College Students Evaluate and Use Information in the Digital Age, from Project Information Literacy (PIL). The report was published in November of 2010, based on research conducted in the spring of that year. Therefore, some of these students might be entering your firms this year as summer associates

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You’ve all read/heard my take on aggregators here at 3 Geeks, and how there was a time when having access to information was in and of itself a competitive advantage. Simply knowing what your competitors or market were doing was currency. We all have more access to information today than any of us dreamed was…

Image [cc] jessamyn

There is a theme that I hear from interviews of today’s struggling musicians, “I really wish we had been making music in the 90’s.” The idea behind that, although it might be like that Utopian 1950’s United States that never really existed, is that there was a time when people bought music, record…

The American Association of Law Libraries (AALL) and the International Legal Technology Association (ILTA) has collaborated to create a white paper on the set of skills needed for today’s librarian and information services professionals. Whether it is Knowledge Management, working with Practice Groups, Competitive Intelligence, Electronic Books, or the evolving trends…