In a recent ALM Pacesetter survey, the report found “that innovators among professional services providers are grappling less with technology installation and more with process and culture reengineering.” We sit down with one of the people behind that report, Tomek Jankowski, Director, ALM Intelligence Pacesetter Research, and dive into the ways law firms and in-house legal departments are working to change the cultural roadblocks to advance innovation and improve overall client experiences. We discuss some specific examples of firms going to great lengths to improve their interactions with clients, but that Jankowski reminds us that it doesn’t take a Moon Shot project to improve overall satisfaction with your clients. Sometimes, it is as simple as talking with your clients.Links Discussed:
Crystal Ball Question:
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Music: Jerry David DeCicca




We have a number of repeat guests on the show this week, but all with new stories to tell since their last appearance. 


As we near the end of a very strange year, we thought we’d ask a couple of big thinkers to come on and have a no-holds-barred discussion on Legal Technology and Innovation.