Technology is cool. There is no disputing that fact. Last month, while travelling for work, I had a video conversation with my kid, while I was 3500 kms away in a relatively remote mountain resort, and he was in a moving vehicle. Last week, while doing some research I came across a data visualization of

Innovation is hard.  Despite how easily the word gets tossed around, like a “bong at a frat party” as a friend likes to say, but to truly innovate, to truly change a process, a culture, a product is one of the most difficult things to do. 

Many legal industry pundits call for law firm innovation,


Following on up on my great experience this past week in Austin, TX at the Annual Legal Marketing Association Conference, I thought I would share my thoughts from a few weeks ago when I had a conversation with someone who is thinking of
getting into legal marketing.  She’s had
a vibrant career in other industries

Is Legal CI Sales Enablement


I’ve posted here before about CI as the new Client Intelligence and I still believe that. Clients more than ever – still – want to work with lawyers and law firms who understand their business, and that comes from, among other things, CI. But in giving a presentation recently to

With all this talk or blogging about AI, Big Data, metrics and analytics, pricing protocols, KM, Six Sigma and Lean and Agile, I wonder if I am working in a manufacturing shop or a law firm. In the world of manufacturing widget A can be compared to widget B, the two widgets can be taken

When I graduated from high school, I knew three languages. I was fluent in two and had a fairly good working knowledge of the third. Today, my second and third languages are a bit rusty but I can get by when spoken to or making an inquiry.  Yet, I feel compelled to learn another bunch