I’ve previously noted that keyword searching has seen better days. Numerous recent e-discovery court cases and KM blogs provide worthy critiques of keyword searching as an inadequate way of retrieving knowledge.
Recently I have taken a more in-depth view of the next-generation of search, known as concept, natural language or semantic search. The basic goal
After posting yesterday on LinkedIn Does KM, I went back to further investigate the Company Groups tool to see what else I could learn about it. But it was gone! I came up with five possibilities.
1) Someone had flagged me as not employed by The Firm. Possible, but not likely since relatively few
We’ve been keeping our eye on LinkedIn with the basic assessment that it
has great potential, but needs more tools. A network of valuable
contacts becomes truly valuable when you can actually do things with it.
Recently LinkedIn took another step in adding just these types of tools.
When I logged in I noticed some
Last week I was able to meet with Dan Ranta. Dan is the KM guy for ConocoPhillips. I had seen him give a presentation on KM in the energy industry and followed up with a personal contact. As a result I spent some time at his shop, picking his brain, seeing his stuff and
Taking a rough and conservative estimate of 3 free CLE programs per week by large firms, then multiplying that by the 100 largest firms in the country, you get (3 x 52 x 100 =) 15,600 hours of free CLE per year. Next we’ll estimate that on average 35 lawyers attend each of these. This
TIP: Whatever You Do, Don’t Offer Online Collaboration
There is a lot of good information out there about using technology to collaborate directly with clients.
The Lawyer’s Guide to Collaboration Tools and Technology: Smart Ways to Work Together, by Dennis Kennedy and Tom Mighell Don’t read it. It might give you ideas about offering
TIP: Use Technology to Deliver Boring Stuff
A classic, annoying favorite of ours is building PowerPoint presentations with tons of text in small font on each slide. Don’t bother utilizing graphics, videos and other visually appealing tools. The only thing that makes this approach better is if you read the text to them. An annoying
TIP: Provide Content Rarely and Irregularly
Blogs are HOT and in demand, so this best practice will take some effort … Not. Since people prefer blogs that are regularly updated with fresh, compelling content, this is another easy best practice: You should only post up information on your legal topic blog when you feel like
Greg and I put together a fun article on how to annoy clients with technology. It was on track to be published, but at the 11th hour was rejected. Apparently our writing style lacks a certain diplomacy. But then we had our “duh” moment and wonder why the heck we were trying to publish something
Tomorrow, version 5.6 of InterAction will be released. On Friday, I was able to preview a demo of one of its new features. 5.6 has an optional LinkedIn function set. The default on installation has this turned off, but a simple admin effort will turn it on.
Once enabled, the function set takes the contact