In this 200th episode of The Geek in Review, talk with Toby Brown, CEO and founder of DV8 Legal Strategies, and Nita Sanger, Director of Digital Advisory Services at Cherry Bekaert. There are three rules for growth and success when it comes to large law firms. Strategy, strategy, and strategy.

Brown emphasizes the need for law firms to develop strategies that prioritize clients and build meaningful relationships. He argues that “firms should start thinking of clients as customers and using customer experience as a way to differentiate themselves.” Sanger shares this view, adding that law firms should “focus on value creation, continuous improvement, and customer experience” as they grow and evolve.

Both Brown and Sanger discuss how law firms can reframe their view of growth, moving away from a talent management perspective and toward a mergers and acquisitions approach. Brown highlights his experience at a prior law firm, where he transformed the lateral partner program into a strategic acquisition initiative. He explains, “this is straight up M&A. So I renamed the program the lateral partner acquisition and integration program. And we treated it much like Apple or Google or any of them would treat their acquisitions.”

Sanger and Brown also touch on the importance of integrating newly acquired practices or firms into the existing business. Sanger emphasizes the need for planning and a program management office to ensure a smooth transition, while Brown shares his success with where hist firm had one of the highest lateral retention rates in the market due to the strategic approach and focus on integration.

Looking into the future, Sanger envisions law firms as technology-enabled platforms, providing a wider range of services, while Brown expresses concerns about the reluctance of law departments and law firms to prioritize standardized business processes over the individual preferences of frontline lawyers. Despite their differing perspectives on the future, both agree that a focus on strategy, client experience, and growth through mergers and acquisitions will be crucial for the success of law firms moving forward.

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Continue Reading Rethinking Law Firm Strategy: The Road to Growth and Success with Toby Brown and Nita Sanger (TGIR Ep. 200)

There’s more to strategy than having a shelf full of binders labeled “Strategy [Insert Year].” That’s what this week’s guest, Matt Homann from Filament, tells us. Matt’s influence in the legal market goes back a couple of decades, and he’s been a voice in the blogging sphere for a number of years. At Filament, he works with legal, as well as other industries (like the St. Louis Cardinals) to help leaders better relate and guide their organizations. As he puts it, “we help smart people think together better.” Matt believes that the way we tell our stories will help people join in on the overall efforts and strategies of the organization. It’s easy to tell our stories to like-minded people, but we also have to tell (and sell) our story to those who are opposed to the strategies. More importantly, we have to reach those in the middle, who could go either way. If you convince that 50-80% of people willing to join you if you give them the right motivation, it can change the entire momentum of your organization’s efforts. (5:25 Mark)

Links to Topics Covered:

Monday Morning Meeting Newsletter
Unreasonable Request Post (and Poster)
Idea Quarantine
Powerpoint Bingo

Information Inspirations

We flip this week’s episode and try something new. Our information inspirations segment will come after the interview. Let us know (@gebauerm or @glambert or call 713-487-7270) and let us know if you like or hate this new setup.

Why isn’t data privacy a bigger deal?

There’s a great episode of Make Me Smart which discusses Section 230 of the Communications Decency Act of 1996. That section is responsible for the social media and overall Internet that we have today. What caught Greg’s ear on this show was that co-host, Molly Wood, went on an absolute rant about how private and government entities are still not taking our privacy data as seriously as they should. Just this week there was a breach at US Customs where facial recognition data was hacked. With things like DNA databases, and other personal data out there in unsecured databases, and with penalties being relatively light, Molly was not a happy camper. (36:32 Mark)
Continue Reading Ep. 42 – Matt Homann Says Binders of Strategy are Useless… And You Should Listen to Him!

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