Ron Freidmann recently posted a question about why lawyers and their clients avoid defining customer service. I posted a comment about ‘fear of accountability’ which got me thinking about why lawyers avoid accountability.
Too many times I have seen good, great and excellent ideas die at law firms based on the fact that they would

Jordan Furlong added an excellent comment on a recent post and followed up with a personal note encouraging me to expand and define the idea of a cost rate versus a billing rate for a lawyer, or any other time keeper. So here we go.
There is an old Rule of Three that generally applies

It has been almost a month since my trip to Philly for the 2011 annual SLA conference and INFO-EXPO. Over the course of the month, I have been thinking about what lessons I learned, and what I took away from the conference, and after letting it all stew, I am ready to share my

This morning members of the various PLL/SIS AALL groups on LinkedIn received the following notice from PLL/SIS Chair-Elect Steve Lastres. The group has announced a new collaboration among the PLL/SIS, the SLA Legal Division and the CALL Private Law Libraries groups that sounds very exciting.
This new initiative has launched a blog focusing on the

We seemed to have asked about a hot topic issue this week when we wondered if non-lawyers that work at a law firm should be visible through the firm’s website. This actually may be the Elephant Post with the most contributions (18 total), and although most answered “Yes”, it wasn’t even close to a unanimous

In my last post, I made a particularly provocative assertion that the Legal KM community was primarily made up of lawyers and that their being lawyers clouded their interpretation of KM in a legal environment so that they were missing the KM needs of at least 50% of the firm, specifically, the staff. I