During the first week in February every year e-discovery vendors descend on the New York Hilton for E-Discovery Week LegalTech NY. The rest of the legal technology vendors set up shop in nearby hotels and pilfer attendees away for customer forums and individual demos. It becomes increasingly difficult to find people who admit to coming
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Enhancing the Client Experience: Moving From Receptionist to Concierge
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| Image [cc] camknows |
The keynote speaker for the Marketing Partner Forum, Joe Pine, focused his discussion on the idea behind advancing the service economy into an experience economy. He began with the idea of the gumball machine and how adding the experience of seeing the gumball roll down a spiral ramp before exiting the…
And By "Actionable" I Mean "How Do We Make Money Off of It?!?"
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While the east coast is buried in another snowstorm, I am in sunny Naples, Florida today to speak at the Marketing Partner Forum. Full disclosure: It was a bit chilly, so I had to stop and buy a light jacket to handle the temps that fell into the 50’s and will dip into the…
LLAM's Access To Justice (A2J) Conference – March 21st in Baltimore
Kate Martin, Law Library for the Circuit Court for Montgomery County, Maryland, is organizing an Access to Justice (A2J) Conference in Baltimore on March 21st. The conference is through the local law librarian chapter, LLAM, and anyone familiar with Kate should know that she tends to develop very strong programs that take on a…
The $64 LPM Answer
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| Image [cc] Topsy |
Based on a delightful and wide-ranging conversation with Pratik Patel from Elevate about Legal Project Management (LPM), we were able to boil the LPM Challenge down to a single phrase. We were talking about what clients are demanding in terms of pricing and transparency. And how clients are pushing for more project…
Mandatory eFiling In Texas – What Has Been Your Experience??
Commoditizing Legal Research or Reinventing Legal Research?
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| Image [cc] LendingMemo |
Ed Walters love to mention that information and data can be ‘elequent.’ The ideas behind the eloquence is finding innovative ways of collecting, indexing, searching, recalling, and interfacing with the information in a way that captures the attention of the user, and gives them the ability to take action based on that…
The Power of Positive Peers
| Image [cc] MyEyeSees |
In a time when it is easier to point out what’s wrong with the your profession, it is always enlightening to find someone that can still find enthusiasm for generating ideas and inspiring others to join them in achieving them. After seeing a number of negative emails and Facebook posts yesterday, I…
One Size of LPM Does Not Fit All
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| Image [cc] außerirdische sind |
A recent question about implementing Legal Project Management (LPM) at law firms brought my thinking into focus. Although I had generally been approaching LPM this way, I had not articulated quite as clearly … until now.
The usual questions I get center on my advice for how a firm should roll…
Two Sad Stories of Irreplaceable Historic Documents Destroyed
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| Image [cc] Chris Makarsky |
There were a couple of incidents I read about over the weekend of government officials destroying unreplacable historic documents. The reasons for the destruction are not exactly clear, but it gives conspiracy theorists some interesting ideas of why officials would destroy the archives of which they are supposed to be caretakers for the…








