Photo of Toby Brown

Toby Brown

Subscribe to Toby Brown's Posts
Contact:Read more about Toby Brown

Recently the Germans came out saying the Americans should align with them against the UK Legal Services Act (LSA) initiative. This caught my attention as I have been giving quite a bit of thought to the whole LSA issue based on a presentation I did at the ILTA conference. The presentation was actually

…

At the ILTA Conference, I participated on the “Offshoring and Outsourcing: What It Means for Your Firm and Your Job” panel. First-off, I was privileged to be on the panel with Jordan Furlong and Kevin Colangelo. They are very smart, engaging and knowledgeable presenters. Per the ILTA suggestion, we went with an alternative presentation

…

Over a dinner with a very smart bunch of people at the ILTA Conference in Nashville an excellent question came up: What will the AmLaw 100 look like in 2020? Everyone there gave very thoughtful and reasonable predictions. We discussed ideas like more out-sourcing of work, better use of cloud-based apps, using analysis KM tools,

…

The news of Google investing in Rocket Lawyer got me thinking about the dynamics of the broader market for legal services. On one end of the market we have the discussion about how BigLaw is broken. There is a long and growing list of broken pieces of BigLaw, including: how fees are billed, how marketing

…

The annual ILTA conference, coming up next week, is one of the best educational and networking opportunities out there. The program offerings are overwhelming, both in number and quality. The topics, although grounded in technology, reach out into almost every corner of law firm functions. This results in a great environment for sharing ideas,

…

Recently I attended a presentation where a client in the legal space gave his critique on how the services he purchased were priced. He had obviously thought this issue through and outlined a litany of complaints with how the services are priced and billed.
The list included:
  • Confusing bills – With so many rates and

…

Ron Freidmann recently posted a question about why lawyers and their clients avoid defining customer service. I posted a comment about ‘fear of accountability’ which got me thinking about why lawyers avoid accountability.
Too many times I have seen good, great and excellent ideas die at law firms based on the fact that they would

…

Jordan Furlong added an excellent comment on a recent post and followed up with a personal note encouraging me to expand and define the idea of a cost rate versus a billing rate for a lawyer, or any other time keeper. So here we go.
There is an old Rule of Three that generally applies

…

Recently Donna Seyle posted an article on the lack of a Bright Line for what is the unauthorized practice of law (UPL). I offer some additional thoughts on the subject here.
First off – the LegalZoom battle is a losing one for regulators. As noted in the article, this provider and others have been around

…