Ron notes: “There’s a fundamental problem with this relentless focus on efficiency. A business isn’t paid to be efficient; it’s paid
When Scott suggested yesterday that we “Get the Conversation Out of Email“, my first reaction was “yeah… good luck with that, buddy!” Not that Scott wasn’t correct in his assessment that Outlook is a resource hog (actually it is a ‘sounder of resource hogs’), but the fact that everyone in a law firm
I was having a discussion with some attorneys recently about making everything accessible from within Outlook. Their collective spin was that they spend all of their time in Outlook, so IT needs to make everything work from within Outlook. My response to this was, “We need to get rid of Outlook. Email clients like Outlook
Technologists often get approached with opportunities to solve problems using technology. We sit down and talk about the user’s desires. This happened to me last week – Billy called asking for help solving a problem, but once we sat down, Billy said “I read this article about this software product that firm x is using
