project management

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While technology is part of innovation, technology alone is not innovation. We brought in three guests this week to talk about what they are doing to innovate in the area of process improvement and give us some examples of some of the projects they are working on.
There is a methodology when it comes to how law firms handle process improvement. O’Neil’s process starts with communicating with the attorney and staff teams to determine what pain points they have and evaluate the current workflow. Sometimes it is as simple as tweaking the processes that already exist by adding or removing steps in the workflow, or by adding or removing the number of people involved. Sometimes it means reaching out to Alana and Jack to see how a technology tool like HighQ can improve the overall workflow through automation and improvements in communications and clearly defining and assigning steps in the overall process.
The firm’s clients are also involved in the process improvement design as well. Carson and Godsey mentioned that including clients in the overall process enables them to define what they need, and makes the law firm/client relationship stickier so that the clients really feel like a part of the firm’s efforts toward process improvement and creating a better value for the client.
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As always, the great music you hear on the podcast is from Jerry David DeCicca who has a new album coming out in October!
Transcript

Continue Reading The Geek in Review Ep. 129 – Zen and the Art of Process Improvement – Tiffany O’Neil, Alana Carson, and Jack Godsey

I saw a post on Knowledge Jolt With Jack, discussing a book called Making Work Visible: Exposing Time Theft to Optimize Work & Flow, by Dominica DeGrandis.  DeGrandis identifies five time-theft “thieves:”

  • Too much work-in-process.
  • Unknown dependencies.
  • Unplanned work
  • Conflicting priorities.
  • Neglected work

Continue Reading Time Bandits


I don’t like meetings. I feel like meetings often fail to accomplish much beyond getting project team members into the same room once a week. We talk about the work we did the previous week, and we talk about the work we hope to do during the next week, but there are better ways to communicate…

Since we’re on the topic of Social Networks in a Law Firm…

A good friend recently asked me about my “thoughts on what social means in the context of project management?”  I replied with the following:

Social (small s) collaboration is the lifeblood of any project undertaken by human beings.   We have evolved to collaborate

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Many ground breaking, earth shattering, paradigm shifting solutions have begun with the words, “wouldn’t it be really great if…” Great ideas and solutions require people of vision with the ability to see beyond the current reality and dream fantastic possibilities for the future. Unfortunately, many stupid, dead-end, wastes of time have started exactly the same

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As the school year ended, I told my three daughters that I was going to cancel the cable subscriptions because I didn’t want them sitting in front of the TV all Summer watching The Disney Channel or Nickelodeon. However, like most of my home projects, I haven’t followed through on my promise. Instead, we’ve been addicted…