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After 25 years at Liberty Mutual, Bob Taylor began his new adventure in legal services when he joined Deloitte’s Legal Business Services (LBS) as the Managing Director a few weeks ago. His in-house experience and desire to help create innovative and creative ways of providing legal business services make him a perfect fit to join his new colleagues, Valerie Dickerson, Legal Business Services Partner at Deloitte Tax LLP in Washington, DC, and Mark Ross, Principal at Deloitte Legal Business Services in Los Angeles.
We discuss Bob’s move over to Deloitte, along with the holistic approach LBS is taking with understanding its client’s entire business, and providing multiple services where the overall service is greater than the individual sum of its parts. We also ask each of them to look into their crystal balls and project how they see the Big Four Professional Services, like Deloitte, changing the legal environment over the next decade.

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Information Inspirations
Our friend Kristin Hodgins asked a very interesting question on Twitter about how to start a start-up when you’re not wealthy or have a partner to rely upon.
You don’t have to be a young lawyer to enjoy the insights of young lawyers. The ABA Young Lawyer Division launched its new Young Lawyer Rising Podcast this week and the first two episodes cover Civility and being a young lawyer in the era of COVID.
We all know there’s some hype around big tech, AI, and ethics. Well, MIT Tech Review gives us “50-ish words you can use to show you care without incriminating yourself.”
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Please take the time to rate and review us on Apple Podcast. Contact us anytime by tweeting us at @gebauerm or @glambert. Or, you can call The Geek in Review hotline at 713-487-7270 and leave us a message. You can email us at geekinreviewpodcast@gmail.com. As always, the great music you hear on the podcast is from Jerry David DeCicca.
Transcript

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Continue Reading The Geek in Review Ep 113 – Bob Taylor, Valerie Dickerson, and Mark Ross on Deloitte Legal Business Services

In our 40th Episode, Greg and Marlene interview Erin Levine, an attorney and founder/CEO of Hello Divorce, a service that makes divorce more human and accessible by offering legal help and wellness support throughout the process of dissolving a marriage.   Offered in California, Hello Divorce offers access to resources and tools and different service levels, from basic to concierge to a la carte access to independent fixed fee attorneys.  Erin highlights that the legal process can be confusing, dis-empowering and expensive and that Hello Divorce is a necessary guide to help people navigate the system in a way that doesn’t destroy them financially and emotionally.  While divorce representation is a consistent legal need, Erin highlights that there are many other parts of the process that are also necessary which don’t require attorney skills.  She leverages various forms of process improvement including outsourcing, automation, smart contracts to make the service application scalable.

Part of what is interesting about the discussion (and there are lots of interesting parts) is that Erin stands the idea of aggressive and hostile divorce action on its head.  While Erin has critics, she maintains the benefit of taking down level of tension and fear between the parties.  In fact, 92% of divorces started with hello Divorce have concluded without having to refer out to full rep attorneys. (10:17 mark)

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Information Inspirations

According to  Aliqae Geraci from Cornell and Shannon L. Farrell from University of Minnesota wrote an article entitled “Normalize Negotiations!” we teach librarians a lot about management skills, but we’ve lacked in teaching them basic skills like salary and promotion negotiation skills. There is a place for the American Library Association (ALA) and the American Association of Law Libraries (AALL) to teach their members these skills. (4:05 mark)
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Continue Reading Ep. 40 – Erin Levine on the Efficiency of Divorce as a Service

(This is part 4 of a 4 part series.  You can download the entire SOLP 2013 below.)

Image [CC] – Jeffness

The newer the legal pricing role, the more likely it is to be defensively motivated. By defensive, I mean the pricing role is narrowly focused on holding the line on profits. The more mature…

(This is part 3 of a 4 part series.  You can download the entire SOLP 2013 here.)

For the last fifty or sixty years, law firms have used the infamous hourly billing rate pricing model almost exclusively. More importantly, during this era they had the luxury of constantly raising prices under growing demand. This…

(This is part 2 of a 4 part series.  You can download the entire SOLP 2013 here.)

In-house legal departments are now facing the same cost savings pressures as other corporate departments. In the past “legal” was able to largely avoid this conversation with leadership. They would dodge the question by insisting that they…

Image [cc] zen

There has been talk for the last few years about the unsustainability of the Graduate School program in the United States. For many of us, we have heard the segment that talks specifically about law schools, and have watched as many of the schools are caught in… shall we say, stretching the truth…

Recently Donna Seyle posted an article on the lack of a Bright Line for what is the unauthorized practice of law (UPL). I offer some additional thoughts on the subject here.
First off – the LegalZoom battle is a losing one for regulators. As noted in the article, this provider and others have been around

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