[Guest Blogger – Marlene Gebauer]
Do you have a Service Level Agreement, or SLA at your library? If you do, I would love to hear about it. If you are wondering what I am talking about, Wikipedia defines an SLA as “a part of a service contract where the level of service is formally
We thought we would have a little fun this week and play off of the “geek” in our contributors. This week’s question is:
Which Fictional (Star Trek, Monty Python, Dr. Who, mythical, etc.) character do you think would be outstanding in your profession?
Off the top of my head, I picked Mr. Data from Star
Law firms need libraries and need law firm librarians. There have already been several rebuttals posted in reaction to Mr. Lamb’s article, but mostly from the perspective of the library, who presumably want to keep their spaces and their jobs. I however, as a competitive intelligence practitioner, come at from a different perspective –
By Mark Gediman In his recent post on the ABA Journal’s The New Normal Blog (“Does it Pay to Hire a Law Firm Librarian”), Patrick Lamb posits that only those firms that need a resident expert for online research would need a Librarian. In fact, Mr. Lamb doesn’t think a library is necessary.
[Note: I had someone email me this to post, but needed to stay anonymous]
I read a great article in the ABA Journal entitled, Does It Pay to Hire a Law Firm Librarian? by Patrick Lamb. I though Lamb offered a very pertinent discussion about the future of law librarians and about staying relevant, particularly
Dealing with vendors isn’t always a bad experience… but we all have our horror stories. This week we’ve asked our group of contributors to share a few of those, or to share some positive experiences as examples for other vendors to learn from.
Without Naming Names (unless you want to…) What drives you crazy when
[Guest Blogger – Janice Henderson]
Shocking news has occurred with the West Librarian Relations Management (LRM) team with major layoffs. This was the second round of layoffs for the West LRM in less than a year. According to insiders, long time colleagues: Mark Schwartz (Director), Elaine Lee, Craig Griffith, Michelle Lucero and Erika Beck
Well, it doesn’t happen often, but it does happen… Seems that Westlaw is down this morning. A system-wide failure that apparently effected Westlaw, WestlawNext, Saegis, Monitor Suite, Quickview and MyAccount. Hmmm… maybe the “bunker” in Eagan doesn’t work as promised??
Wouldn’t it be great if we could all just sit back and let the world come to us for help? Unfortunately, for most of us, it just isn’t that easy. Proper marketing of departments and individuals can make sure that we show our importance within the firm, and let others know what our strengths are