
The Geek in Review Ep. 126 – Leigh Vickery on Creating Top-Shelf Customer Experience in Legal

Late last week, thanks to Reuters I learned that Mergermarket is up for auction. “British publisher Pearson put its Mergermarket news service on the block on Friday[July 26th] while insisting that it intends to hang on to the Financial Times newspaper, Reuters reported.”
Hearing that a beloved information and intelligence source is up for sale…
The Legal Duck is a brand new, very exclusive, and extremely expensive restaurant owned and operated by Lena Dewey and Daniel Cheatom, two of the most successful attorneys in our fair city. Last week, we sat down with Lena and Dan to discuss their new endeavor…
3 Geeks: So, what inspired you two to …
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Image [cc] My Silent Side |
I was recently pointed to a post from Pam Woldow called “What Law Firms Can Learn from Hotels: Perspectives on Service” and it reminded me of a program we had at my former firm that we borrowed from the Four Seasons hotel on Service Excellence.
One of the…
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Image [cc] neonbubble |
When reading a Harvard Business Review (HBR) article by James Allworth called “Empathy: The Most Valuable Thing They Teach at HBS,” there was a line at the end that really stood out to me:
…this story seems to repeat itself over and over for disrupted companies: they go out of
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Image [cc] puddy77 |
[Guest Blog from Cindy Adams]
As research has evolved in recent years, we all have seen decreased foot traffic within our libraries. Attorneys rarely need print materials and are able to complete most tasks on their desktops. If no one comes to visit the library, is the facility, and its staff,…
I’ve had a rash of positive customer service experiences over the past couple of months and feel compelled to share them with you. We talk a lot on this blog about making your decisions (whether about a library’s collection, a marketing project, or fee pricing) in a client facing manner. My three experiences did exactly…