We (IT) are getting more and more pressure to develop systems that enable the client to interact with the Firm in what is being coined as a “real time” or near real time basis. The technology to communicate in real time has been around for many years, we call that technology a telephone. You have
It has taken me years to control my eye-rolling response to irritating on-hold message of “Your call is important to us. Please stay on the line.” Not to worry, though, I heard another version of this sarcastic message this morning. While trying to update my account at the gym – yes, the one that I
“If I could talk to a class of law students, this is what I would say that would help them once they enter the ‘real world’ of working in a law firm.”
Everyone seems to be picking on the way law schools prepare their graduates for the work force… but, what exactly would you do
I thoroughly enjoyed Steve Levy’s ITLA web seminar this Monday on Legal Project Management. Of course the subject of Alternative Fee Arrangements (AFAs) came up and the inter-connection between them and legal project management was discussed.
A noteworthy point from Steve was the need to focus on outcomes. He highly recommends that any legal
TIP: Under No Circumstances Personalize Anything for the Client One of the best ways to annoy your client is to remind them that they are just one of the cogs of your great legal empire. Taking the time to personalize a communication and making the client feel that they are important to you, is just
TIP: Make It Complicated for the Client (the more difficult, the more satisfying) The more technologically advanced you make your web site, the more your clients will see you for the technology wizard that you are. One of the best ways to annoy your clients is to assume that they are all using Internet Explorer
