I recently stumbled upon an alternative pricing scheme that I instinctively felt was wrong. The details are irrelevant, but I was struck by how vastly different the attorney’s point of view was from my own. So I tried to expand my viewpoint and to see the problem from all sides. I came up with three
I’ve had a rash of positive customer service experiences over the past couple of months and feel compelled to share them with you. We talk a lot on this blog about making your decisions (whether about a library’s collection, a marketing project, or fee pricing) in a client facing manner. My three experiences did exactly
Recently there have been a few blog posting here about vendors, people who try to sell other people products and services. The postings are rants or raves, the kind of things that are well suited to the self indulgent nature of blogs. One such story was mine, recounted by another member of the 3 Geeks
Although we know that many of you 3Geek readers are extremely shy about expressing your opinions, we invite you to share your thoughts, visions, and suggestions here to help shape one of the BarCamp sessions at the upcoming ILTA Conference. Note that we encourage you to comment whether or not you’re planning to attend
A friend recently gave me a copy of Blue Ocean Strategy, a business management book from 2005. The concept is very compelling, create new markets rather than struggle with increased competition for existing, shrinking markets. The authors call these new markets Blue Oceans. The competitive markets are Red Oceans, for all the blood in
