When buyers are dissatisfied, they shop elsewhere. Decline in demand signals the seller to change behavior. It’s textbook. And yet it does not seem to be working in the legal market. Despite a decade of buyer dissatisfaction, behavior has remained mostly the same. Managing partners recognize the many signals of client discontent but still claim
Exit Not Voice: Law Firms Don’t Change Because Clients Aren’t Asking
Actions are supposed to speak louder than words. Directionally, client action seems fairly unambiguous:
Say Hello to Casetext’s CARA – Case Analysis Research Assistant
As many of you that follow 3 Geeks know, I’m a big fan of the products that are coming out of Stanford University’s CODEX program. One of the latest insights comes from a CODEX fellow, Casetext, with their new CARA platform. Casetext’s VP of Legal Research, Pablo Arredondo, has been talking with me about CARA
Teaching Technology in the Academy – Dean’s Roundtable Part 2 – The ABA Annual Meeting (West Coast) edition
[NOTE: Please welcome guest blogger, Michael J. Robak, Associate Director/Director of Information Technologies, Leon E. Bloch Law Library, University of Missouri – Kansas City. -GL]
The movement to establish a true Technology instruction track and andragogy (meaning Susskind, Kowalski, et. al.) in the legal academy is gaining real momentum. As
Law Firm Partners: If It Ain’t Broke…
It is rational for someone who has been wildly successful doing something a certain way to keep doing it that way, especially when the odds appear favorable that they will continue to be successful. Most people don’t exit their comfort zone without a compelling reason. This is doubly true of many high-status experts.
Any story
Industry Leading Surveys – What Do They Really Say?
While I was sadly unable to attend the 2016 AALL annual conference that wrapped yesterday in Chicago, I have it on good authority that the most recent ALM Law Library Survey caused some intense discussion around industry surveys and their value. The issues raised go well beyond law libraries and seem to fit almost
Legal Tech Assessment Case Study (Annotated)
Word limits are a very good idea. Constraints benefit my regular writing (which needs all the help it can get). Here, however, I get to ramble, which has its own virtues.
As some you may have seen, Legaltech News published the first Legal Tech Assessment case study in November. This was a milestone moment for
Managing Partners on Change: Clients Don’t Ask, Partners Resist
It is hard to feel sympathy for extremely successful people. The problems of the powerful pale in comparison to the problems of the powerless. But the thing about power is that those who lack it have a difficult time understanding its limitations. Those who earn at the poverty line don’t really see the gap between
I wrote a book. I hope you like it.
I am the primary author of Unless You Ask: A Guide For Law Departments to Get More From External Relationships, written and published in partnership with the External Resources Interest Group of the ACC Legal Ops Section. The book was introduced at last week’s fantastic ACC Legal Ops Section Conference. I guarantee this will
Five Years Ago, We Said Law Firms Would Stop Using These By 2016
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| Image [cc] Elad Rahmin |
Nearly five years ago, we did an Elephant Post asking our readers what they think Law Firms would stop using by the Fall of 2016. We thought it would be interesting to review those predictions and see how well we guessed.
Some of them were spot on… some were close… and