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I should be taking a victory lap. Instead, I am on an apology tour urging in-house departments not to listen to me—i.e., ignore my long-standing advice re asking law firms about their use of technology. I’ve concluded that the common application of my advice only adds unnecessary friction to an already friction-laden system—similar to the value-subtractive frictions introduced by ubiquitous, well-intentioned, and misguided approaches to discounts, panels, outside counsel guidelines, AFAs, etc.
I understand the motivations. I also understand the constraints. Everyone operating in our space should be able to connect the dots on these four statistics:
- 75% of GCs recognize workloads will outpace budgets (problem)
- 80% of in-house lawyers are burned out (consequence)
- 70% of law departments are not investing in digital transformation (unavailable solution due to resource constraints)
- 70% of law departments are asking law firms about technology usage (attempt to cope within resource constraints)
Continue Reading Legal Buy: We’re Asking the Wrong Questions (and it is my fault, kind of)













