The value of Online Social Networks, such as LinkedIn are becoming more of a mainstay in the large law firm arena. Usually the taboos that follow these types of “outside the control of the firm” technologies prevent the use by lawyers or staff of the firm. However, I am seeing a shift in the attitude

TIP:  Under No Circumstances Personalize Anything for the Client One of the best ways to annoy your client is to remind them that they are just one of the cogs of your great legal empire.  Taking the time to personalize a communication and making the client feel that they are important to you, is just

TIP: Use Technology to Deliver Boring Stuff

A classic, annoying favorite of ours is building PowerPoint presentations with tons of text in small font on each slide. Don’t bother utilizing graphics, videos and other visually appealing tools. The only thing that makes this approach better is if you read the text to them. An annoying

I’m interrupting the “Tech Annoyances” to make a comment on the Presidential debates.

Listening to the 2nd installment of Obama vs. McCain last night, I heard both of the candidates say that one of the best ways to make health care in America more affordable is to improve the technology and make patient records available

TIP:  Make It Complicated for the Client (the more difficult, the more satisfying) The more technologically advanced you make your web site, the more your clients will see you for the technology wizard that you are.  One of the best ways to annoy your clients is to assume that they are all using Internet Explorer

TIP: Provide Content Rarely and Irregularly

Blogs are HOT and in demand, so this best practice will take some effort … Not. Since people prefer blogs that are regularly updated with fresh, compelling content, this is another easy best practice: You should only post up information on your legal topic blog when you feel like