Recently, I presented at the Ark Group’s KM conference on using KM to advance the AFA game for law firms. Greg has previously posted on his reaction to KM based on the conference, and here I share mine. For my presentation I put together a case study from an actual exercise in building a

Greg recently described the changing role of library spaces. An environment once valued for its utilitarianism now entices guests by offering comfort and camaraderie. A change from tradition? Certainly. But this evolution of the library’s space duly reflects the changes in the latest generation’s social interactions and, yes, the rise of social media. That

We (IT) are getting more and more pressure to develop systems that enable the client to interact with the Firm in what is being coined as a “real time” or near real time basis.  The technology to communicate in real time has been around for many years, we call that technology a telephone.  You have

I’ve heard variations of this phrase too many times lately. Most recently on the HBR blog, where Mark Medice states, “I would suggest that if the economy were to swing to a strong recovery in six months …, then major changes to pricing structures would be muted.” Every law firm has a cadre of

I ran across two posts today that demonstrate the transition that the physical space a library occupies is going through right now. Betsy McKenzie at Out of the Jungle Blog had a follow-up post on the Cushing Academy’s (private school in Massachusetts) ditched all of the books in its library and created a “digital library”

I received a call on Monday afternoon telling me that a friend of the family had been killed while crossing a busy intersection near my house. I tried to find out what happened through the local media, but all I could find from the reporters was a statement that a woman was struck and killed

I think I have finally figured out why lawyers don’t like social media. Typing.Yes, typing. Many of the lawyers of a certain generation are used to handing over dictaphone tapes, orating from behind podiums or simply taking handwritten notes on a legal pad. They can’t be bothered to type.Now, with the “burgeoning” of technology into