|Image [cc] dground|
One of my biggest pet peeves about working in a law firm is that we are completely reactive in our operations, and we are quick to jump on the next project without reviewing what we have just finished. Toby touched on the reactive process of our business model yesterday, so I’ll focus on the lack of process review today. When I was in the Army, we called this an “After Action Review.” The idea is pretty simple and can be summed up by asking five open-ended questions:
- What was our mission?
- What actually happened?
- Why was there a difference?
- What have we learned?
- What will we do about it?
- The need to assign blame if something went wrong
- The fact that you can’t charge a client for the time you spend on these reviews