As with everyone else in the world, the pandemic destroyed my morning routine. My thirty-minute drive to the office is literally just rolling out of bed and putting up a green screen in front of the computer at the foot of my bed. It took me a long time to find another process of finding
Libraries, Marketing, Money, Credit, and People
Perhaps I’m one of the lucky few that has always had a good relationship with the Marketing Department. Although I am the incoming President of the American Association of Law Libraries, I am also a member of the Legal Marketing Association, and I find value in both. I have leveraged the relationships built by the…
Espresso Machines are Lousy Substitutes for Law Library Leadership
|Image [cc] Cory Doctorow|
A fellow law librarian pointed me toward a Daily Report article yesterday entitled “Kilpatrick Transforms Library Into Modern Collaboration Hub—With Latte.” The story is a well-worn tale of how the law library space was cut and transformed into a collaborative space with workstations and high-end espresso machines.
What are the Useful Metrics & Benchmarks for Information Professionals?
|Image [cc] Lucy Kimbell|
I was watching Tim Corcoran’s video on “Useful Metrics & Benchmarking” and it made me think about how some of the metrics and benchmarking strategies apply to information professionals within a law firm environment. Are we, as managers of these professionals, giving them the right type of feedback that…
Ideas for Dealing with Toxic People
|Image [cc] serzhanja|
When I was a kid, I used to believe that everyone was nice, and that there was no such thing as a purposefully mean person… then I met my fourth grade teacher and my bubble of niceness quickly popped. Although I still believe that 99% of people out there are well intentioned, good…
Do's and Don'ts and Ways to Be Happy
|Image [cc] Wonderlane|
I’m usually not big on sharing motivational sayings, but occasionally I run across things that make sense to me and make me feel a bit more motivated in moving forward in my profession. I have run across two of those things in the past 24-hours.
First of all, I read Andy Hines’…
The Arrogance of Lawyers. Will It Be Their Undoing?
Excellence, Consistency and Building Your Brand
|Image [cc] My Silent Side|
I was recently pointed to a post from Pam Woldow called “What Law Firms Can Learn from Hotels: Perspectives on Service” and it reminded me of a program we had at my former firm that we borrowed from the Four Seasons hotel on Service Excellence.
One of the…
The Five "After Action" Questions We Should Ask… But Rarely Do
At the End of the Day, I Want to Feel Like I've Accomplished Something
|Image [cc] Bryoz|
I had a friend tell me a story about showing up to work one day and having this conversation with a co-worker:
Friend: Do you ever feel like a little tiny piece of you dies every time you walk in here?
Co-Worker: Not a tiny piece.
We’ve probably all had jobs (or…