[Guest Blogger – Marlene Gebauer]
Do you have a Service Level Agreement, or SLA at your library? If you do, I would love to hear about it. If you are wondering what I am talking about, Wikipedia defines an SLA as “a part of a service contract where the level of service is formally
[Guest Blogger – Janice Henderson]
Shocking news has occurred with the West Librarian Relations Management (LRM) team with major layoffs. This was the second round of layoffs for the West LRM in less than a year. According to insiders, long time colleagues: Mark Schwartz (Director), Elaine Lee, Craig Griffith, Michelle Lucero and Erika Beck
I ran across two posts today that demonstrate the transition that the physical space a library occupies is going through right now. Betsy McKenzie at Out of the Jungle Blog had a follow-up post on the Cushing Academy’s (private school in Massachusetts) ditched all of the books in its library and created a “digital library”
How do you build upon the strengths of the administrative people within your law firm – from the mail room to the C-level? We thought of this question after we read a Hildebrandt Baker Robbins blog post called “One Word For Talent.” In that post, Mark Sirkin brings up the fact that firms
Technologists often get approached with opportunities to solve problems using technology. We sit down and talk about the user’s desires. This happened to me last week – Billy called asking for help solving a problem, but once we sat down, Billy said “I read this article about this software product that firm x is using
As I was purusing the news yesterday, a comment from the SayAnythingBlog caught my attention. Apparently, University of North Dakota’s Law School asked for a $10 Million to expand their courtroom setting, and the request was rejected. The rejection of the courtroom wasn’t the comment that caught my eye, however, it was the alternative
I got things stared off with a bang yesterday when I discussed a couple of blog posts where I said that the status of law firm librarians has diminished over the past 15 years or so. In those posts, I laid the blame at the feet of the current leadership (AKA “baby-boomers”) and the law
I had lunch yesterday with a some folks from outside the legal industry where we discussed issues of making existing knowledge more readily available to others within our companies. I was taking my own advice and discussing the issues of libraries and knowledge management with those outside of law firms to see if there are
Seems that the Spokane County Law Library (SCLL) has found itself in a bit of financial difficulties in paying its Westlaw (Thomson Reuters Legal) bills on time. According to an article by John Craig of the Spokesman-Review, SCLL “has $75,129 in past-due bills on a contract for legal research materials that officials say is too
This week has seen a great string of blog posts that discuss the relationship between Librarians and Knowledge Management professionals. I’m going to give you a reading list below (read them throughly, there will be a test!). As I read through these posts, a slightly morphed quote from Will Rogers kept popping into my head…