One of my friends (who also happens to be a Westlaw Rep) mentioned that she had some clients that were confused when I discussed “Cost Recovery” in the past:

They are on flat rates, and are small 3 or 4 atty firms….so they were relieved to learn that oddly enough, usage has nothing

A couple months ago we wrote a post about “Inefficient Westlaw Searches Causes One National Firm to Hold Mandatory Training for Associates”. Well, the firm that took on this challenge was Dykema, and I think that they took on an issue that most firms need to address. Pat Orr, Dykema’s Manager of Library Services,