Very interesting press release from WilmerHale yesterday announcing that this September they are opening a 187 employee “Business Service Center” in Dayton, Ohio. WilmerHale is moving existing employees from their current offices (along with some new hires) to handle the administrative support functions for the following areas:

  • Finance
  • Human Resources
  • Information Technology
  • Operations
  • Document Review

After seeing and hearing too many fee discussions about discounts – a new thought clicked in my head. Clients are negotiating on discounts, not rates. The actual rates might matter with a wide a variation, but in most circumstances when clients push on law firms, it’s not on the absolute rates, but instead it’s about

For a brief moment I thought that the folks over at Bracewell & Giuliani had a competitive advantage over the rest of us.  When scanning the titles of the Bracewell’s “People Search“, it appears that Bracewell has someone with the grand title of “Master of Everything“.  Unfortunately, it turns out that

On the plane ride back from New York, I came across this little gem of a mixed message, so I snapped a picture of it.  Smoking on domestic flights has been banned since the late 80’s, but the ‘resources’ still remain.  Twenty-plus years later, here is a sign explaining to use the ashtray, right above

Last week I gave a presentation to the Houston Chapter of the AMA (on a side note – legal marketers would be wise to reach outside the LMA). After the presentation a couple of marketers from the oil industry were sharing recession stories and asked how law firms were doing. The presumption was that