It’s Christmas time and joy abounds
A time for toys and gifts all around.
Toby wants the next generation iPhone,
Greg said he does too,
But Lisa’s thinking about Droid,
So what do you do?
We can’t split the baby
And turn an Apple into a Droid;
Plus we’re all too cheap to get both.

Image [cc] Tigershungry

There’s a saying that if you hear something once, it’s a fluke, twice is a trend, and if you hear it three times it’s a habit. I’ve now heard a similar tale being told by three different administrative groups in law firms when it comes to leveraging the skills of their librarians.

I’ve had a rash of positive customer service experiences over the past couple of months and feel compelled to share them with you. We talk a lot on this blog about making your decisions (whether about a library’s collection, a marketing project, or fee pricing) in a client facing manner. My three experiences did exactly

Many of you have probably played Boardroom Bingo, Buzz-word Bingo, or maybe even Consultant-Speak Bingo… I thought I’d get your Friday started right with a friendly game of Twitter Bingo.

Take a look at the Bingo card below, and whip out your handy-dandy bingo marker (a dark highlighter will work, too) and mark off each

As much fun as I have talking shop about Thomson Reuters or LexisNexis on the blog… I also like to have some geeky fun with online resources like WolframAlpha. Today, I thought I’d walk through ten cool searches (some of them may actually be useful, too… but mostly they are just for fun.

Flights Overhead

Recently I came to the conclusion that the proper way to make a bold statement without having to truly defend it is by adding a question mark to the end of it. That way you can say you are only implying a possible outcome and not actually making a statement. This blog post, in contrast,