When you’re at the proverbial cocktail party, and someone asks you what you do, do you have an answer? As a professional in a field known by virtually no one (knowledge management), I can tell you that one of the situations I used to fear most was getting the dreaded “what do you do?” question.

Each time I look back on a past project or ahead to a new one, I am reminded of how much each depends on the collaboration of many. Each of us is surrounded by professionals and colleagues without whom our successes would never happen, people whose strengths complement ours, and who make us look good.

When it comes to solving a problem, do you color inside or outside the lines? Do you fall back on how similar problems have been treated before, or do you take a fresh look at what might prevent it from happening again?

All of us encounter the same types of problems over and over again

Greg recently described the changing role of library spaces. An environment once valued for its utilitarianism now entices guests by offering comfort and camaraderie. A change from tradition? Certainly. But this evolution of the library’s space duly reflects the changes in the latest generation’s social interactions and, yes, the rise of social media. That

I recently bumped into some old colleagues of mine and we were talking about the changing face of knowledge management and library departments in law firms. We talked about how there really is no one-size-fits-all for these departments; each should evaluate itself in its current space, and assess the best place for it to be