- Charging for both the User Interface and the content
- Laying off all of the Library Relations staff on the West Coast
- Reallocating personnel to the small firm (read: no pesky librarians) segment
All of these were symptoms. But I thought that we, at least, had developed a partnership over the years based on mutual trust and shared interests. From time to time, I would participate in their panels and write for their newsletters. I would give my opinion on new products and services. I guess I was mistaken.