Well, it doesn’t happen often, but it does happen… Seems that Westlaw is down this morning. A system-wide failure that apparently effected Westlaw, WestlawNext, Saegis, Monitor Suite, Quickview and MyAccount. Hmmm… maybe the “bunker” in Eagan doesn’t work as promised??

What does one do when Westlaw goes down? I imagine the first response is to

A couple months ago we wrote a post about “Inefficient Westlaw Searches Causes One National Firm to Hold Mandatory Training for Associates”. Well, the firm that took on this challenge was Dykema, and I think that they took on an issue that most firms need to address. Pat Orr, Dykema’s Manager of Library Services,

If you are like me, you spend most of your time “reacting” to the demands of the day. People walk into my office, call me on the phone, or email me requests all day long, and I (like the good little automated message that I am) try to answer them in the order they were