Recently I attended a presentation where a client in the legal space gave his critique on how the services he purchased were priced. He had obviously thought this issue through and outlined a litany of complaints with how the services are priced and billed.
The list included:
  • Confusing bills – With so many rates and

Although there are a lot of people on the Law-Lib listserv, I also happen to know that many of the people I know at AALL don’t subscribe for one reason or another (you can probably guess a few of those reasons.) However, one thing that did fly by on the list is a request for

When lawyers talk about Alternative Fee Arrangements (AFAs) they usually want to know: 1) Which one works?, and 2) What is the number? When I get this “silver bullet” question, I always reply with the same answer. There is no silver bullet AFA – the real secret of AFAs is talking to the client. This

Yesterday I heard a presentation from a well-known legal consulting group about the state of the legal market for 2011. This is part of an annual road-show they take to different cities to talk about the legal market in general and any distinctions in the local market. Although there were no big surprises in the

As the market moves away from hourly rates to fee-based billing, law firms are facing a significant market challenge. One of the foundations of a functioning market is “free information.” Economists mean “free” in the sense that information about pricing is freely available to everyone in a market. That way the market can continually set

Warren Buffett, the quintessential capitalist, was recently quoted:

“[t]he single most important decision in evaluating a business is pricing power. If you’ve got the power to raise prices without losing business to a competitor, you’ve got a very good business. And if you have to have a prayer session before raising the price by