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“Help Desk, this is Flo, how may I help you?”

[Another Gem from Guest Blogger – Jeff Ward]

At this year’s ILTA conference, I had the honor of speaking alongside Lance Waagner,  CEO of Intelliteach, regarding what makes a good technology support center (aka help desk) system. I wanted to share with you some

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[Guest Blogger Eric Hunter]

As part of the next phase in our ongoing Google evolution revolution at Bradford & Barthel, I have it on good authority that Google is currently researching an inter dimensional time portal. This allows attorneys to work their product through the space time continuum enabling clients to receive product at

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It’s been over six months since I first warned of the coming Corporate Technology Apocalypse on this blog. In the last few weeks, I think corporate IT has gotten a couple of new nails in its coffin.
The first came in the form of a splashy infographic from Unisys called The Great IT Freezeout,

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Last week someone tweeted a link to an article called “Who owns knowledge?” Fascinating title, right up my alley, couldn’t wait to read it. So I clicked away to the page hoping to find the answer to this esoteric question. Of course, the article was actually about copyright on legal documents, and it’s…

As the school year ended, I told my three daughters that I was going to cancel the cable subscriptions because I didn’t want them sitting in front of the TV all Summer watching The Disney Channel or Nickelodeon. However, like most of my home projects, I haven’t followed through on my promise. Instead, we’ve been addicted…

In my last post, I made a particularly provocative assertion that the Legal KM community was primarily made up of lawyers and that their being lawyers clouded their interpretation of KM in a legal environment so that they were missing the KM needs of at least 50% of the firm, specifically, the staff. I

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I do a fair amount of presentations on Law Library, Knowledge Management, Records, Social Media, and Competitive Intelligence topics. When the talk is over, I usually go through the comments from the audience to see what I could have done better, or if there were things that I missed and need to include the next…