helpdesk

Have You Hugged Your Help Desk Today?

By Greg Lambert on August 31, 2011

“Help Desk, this is Flo, how may I help you?”

[Another Gem from Guest Blogger – Jeff Ward]

At this year’s ILTA conference, I had the honor of speaking alongside Lance Waagner, CEO of Intelliteach, regarding what makes a good technology support center (aka help desk) system. I wanted to share with you some

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Elephant Post: Consultant – "Your Job Should Be Outsourced… Prove Me Wrong!"

By Greg Lambert on October 14, 2010

Consultants say that your job should be outsourced because of __________. Are they wrong?

The downturn in the economy has amplified the calls from management of “justifying your worth” to the firm. Many of us fear the “efficiency experts” (think “The Bobs” in the movie Office Space) coming in and suggesting that the work…