Over a dinner with a very smart bunch of people at the ILTA Conference in Nashville an excellent question came up: What will the AmLaw 100 look like in 2020? Everyone there gave very thoughtful and reasonable predictions. We discussed ideas like more out-sourcing of work, better use of cloud-based apps, using analysis KM tools,

The news of Google investing in Rocket Lawyer got me thinking about the dynamics of the broader market for legal services. On one end of the market we have the discussion about how BigLaw is broken. There is a long and growing list of broken pieces of BigLaw, including: how fees are billed, how marketing

Ron Freidmann recently posted a question about why lawyers and their clients avoid defining customer service. I posted a comment about ‘fear of accountability’ which got me thinking about why lawyers avoid accountability.
Too many times I have seen good, great and excellent ideas die at law firms based on the fact that they would

Jordan Furlong added an excellent comment on a recent post and followed up with a personal note encouraging me to expand and define the idea of a cost rate versus a billing rate for a lawyer, or any other time keeper. So here we go.
There is an old Rule of Three that generally applies

Recently Donna Seyle posted an article on the lack of a Bright Line for what is the unauthorized practice of law (UPL). I offer some additional thoughts on the subject here.
First off – the LegalZoom battle is a losing one for regulators. As noted in the article, this provider and others have been around

Over dinner with a colleague, the question of where should law firms invest their change dollars came up. The basic concept is you divide a firm’s lawyers into three groups: #1 gets it, and is already making changes to the way they price and practice. #2 is somewhere in the middle, perhaps willing to embrace

Eventually I will blog on my Case Study on The Evolution of Pricing in the Patent Litigation Market. One reason I keep putting this off is that this topic continues to evolve – quickly.
Over the past few weeks a number of news items on this topic caught my attention. Adding them together highlights how

We have previously mentioned on 3 Geeks the need for effective pricing mechanisms in the legal market at the fee level, versus the hourly rate level. One possible tool to achieve this is using an online reverse auction tool.
We have also noted the increased involvement of the Procurement Department in selecting outside counsel. In