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| Image [cc] camknows |
The keynote speaker for the Marketing Partner Forum, Joe Pine, focused his discussion on the idea behind advancing the service economy into an experience economy. He began with the idea of the gumball machine and how adding the experience of seeing the gumball roll down a spiral ramp before exiting the
While I was in Seattle at the 2013 AALL Conference, I had a chance to listen to, and briefly talk to Casey Flaherty of Kia Motors America, Inc. As many of you have read recently, Casey is making waves by giving his outside counsel some basic skills tests on how long it takes them
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| Image [cc] J. Paxon Reyes |
Dear Client,
You have been pretty clear about wanting to save money. AFAs, bigger discounts and all sorts of ‘cost savings’ messages are being sent to firms. Law firms have responded with an array of pricing proposals, which are often set aside in favor of bigger discounts. Whether this saves you money or not, no one is sure. But at least
Last Wednesday, my wife and I were on day 3 of a 4 day Vermont cheese and maple syrup tour. It was about noon on the hottest day of the year and we were driving down Route 35, about 30 miles from anywhere you’ve ever heard of, when I took a sharp corner and quickly