In Kevin Miles’ article, “Library on a Credenza” [PDF], he talks about the “Deskbooks” (some refer to them as “Desk Copies”) that attorneys have on their credenza to help them in their day-to-day practice. Whenever most librarians I know speak of Deskbooks, they usually cringe and think of the giant hole in
Law Firm Website Foundational Best Practices: Highlights of the 2010 Amlaw 100 Websites Research
[Guest Blogger – Deborah McMurray]
I spoke last week at the San Francisco ILTA lunch meeting, held in Littler’s offices. There was a great bit of interest in the topic: “Website and Intranet Best Practices and Highlights of the 2010 Amlaw 100 Websites Research” – so much so that the Albuquerque ILTA chapter joined
Legal Project Management: Tinkering at the Margins?
There seems to be universal acceptance that the business model of law firms is broken or needs to be broken (depending on your point of view). But not much has been said about the service model. True – Legal Project Management (LPM) is touted as an effective tool for bringing efficiency and effectiveness to law
Client Service: The New Normal Marketing Strategy
Over the weekend I had to come up with an emergency presentation on marketing. I serve on the Board of the Houston AMA Chapter and was tasked with serving as a back-up speaker. Then reading Steve Bell’s post on Client Satisfaction Lessons prompted me to capture the main ideas in this post.
My presentation idea:
E-Discovery, Business Goals and Best Practices
I was discussing some of the issues raised by Craig Ball in his article “Are We Paying Five times too Much for E-Discovery” with some friends of mine when I realized how lucky I was to be in the law firm’s Library/Research department rather than attempting to manage an E-Discovery department. Listening to…