As many of you probably know by now, there was a shake-up at the Thomson Reuters Legal (West) Library Relations Team where about half of the team was laid off. The changes at TR Legal went well beyond this specific team, but since many of us personally know some of the team, it was this transition that immediately caught our attention. When something similar happened back in January, Anne Ellis sent me an email explaining the decision and what the plans were going forward. I asked Anne yesterday to let me know about this round of layoffs, and she asked Chris Cartrell, Vice President for Sales and Account Management, to respond to my question. Below is Chris’ email and I am now sharing that with you.
1) We have to utilize all of our resources to service our clients, and
2) we must do a better job of servicing the growing branch offices of our clients.
This week’s changes aligned our resources across the company to give us greater coverage to more firms and more librarians. Specifically, we have increased our dedicated coverage to branch offices six-fold. Our librarians have consistently requested that we assist them with more in-house training, e-learning, on-demand virtual support options, and greater support of branch offices. The moves we have taken this week help us achieve these goals.
Large and Medium Law Firms