Here's a list of a few items that O'Grady thinks need to be cleaned-up, modernized, or eliminated:
- Loose-leaf filing
- Billing and shipping errors
- Bill process and coding
- Forced bundling of print and digital content
According to O'Grady:
Publishers verbally profess their support for the value of law librarians while simultaneously enmeshing our organizations in a host of unsustainable business methods. I find special irony in noting that one major publisher has acquired an LPO business and is selling process improvement to lawyers while its print publishing operation is guilty generating some of the back office inefficiencies afflicting law firm libraries.I think I heard a chorus of "Amens" from the law librarian pews.
I look forward to seeing more good stuff from Jean and the Dewey B Strategic blog.