image [cc] tsukubajin

In Part 4 of this series we discussed why firms avoid next generation technology and why that needs to change.

Replacing Humans
To look deeper in to what the future might hold, we will now explore two next-generation knowledge management (KM) technologies. I refer to these as analysis KM tools, as they

Image [cc] marcokalmann

In Part 2 of this series we covered the beginnings of major change in the legal market along with the initial responses from firms and lawyers.

Non-Traditional Competitors
An emerging and compelling reason for lawyers to make different business decisions is coming from new breeds of competitors. One example is the Legal

Image [cc] edkohler

Part 1 of this series set the stage for the perfect economic storm, covering the forces pushing change in the legal market. Part 2 covers the first pain felt in the legal market and how firms have reacted.

Along Comes 2008
Even before the Lehman collapse, clients had already started sending signals

Last week I had the fortune of attending two valuable conferences – the Ark-Group KM and the COLPM Futures Conferences. Perhaps the greatest value to me was the back-to-back participation I enjoyed. This merging of ideas and forums lead me to a new epiphany – or more accurately, an expanded epiphany.
At the Ark-Group KM

Consider the degree of trust you should have in your auto mechanic. You will probably never know the quality of work before, during and even after you receive it. You have to trust your mechanic’s diagnosis and then trust the quality of service you receive in the repair. It is difficult-to-impossible to truly know anything

Culture is a very important aspect of how well an organization functions.  Most experts agree, culture is more important than pay when discussing employee satisfaction, and yet, many organizations place no value on corporate culture.  They believe, because you cannot easily measure culture, it does not connect with the company’s bottom line.

Here are the top three motivators

All this talk of Value related to legal services brought back a value lesson I recall from a few years back. The methodology I saw provides a direct way of assessing any value proposition. In its most basic form the measurement is: If you removed “X,” what will the impact be on “Y.”
For instance