them into a state of flow. Flow is described in four parts:
- Clear goals
- Flexibility – ability to change and adapt
- Immediate feedback – it is believed that a person focused on a task will respond better to feedback during the task, as it is happening and this will make success that much more achievable.
- Matching of goals with skills
- Define a clear mandate of work or scope for the firm, no periphery or ancillary legal work
- Lawyers need to be able to adapt to the changing environments of the market and their clients as the mandate unfolds
- Lawyers and clients both need to keep one another apprised of the progress throughout the process with an open and honest dialogue
- The firm needs to staff client files with the appropriate balance of expertise and experience to meet the client needs effectively and efficiently.
Moving from four to three, great leaders according to Goleman are composed of equal parts:
- self awareness,
- people or social awareness and;
- a wider public awareness.