tag:blogger.com,1999:blog-3248863093001003125.post559521969959862619..comments2010-02-03T17:53:30.871-06:00Lihsahttp://www.blogger.com/profile/07377484000156287824noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-3248863093001003125.post-16712548183196159422010-02-03T17:53:30.871-06:002010-02-03T17:53:30.871-06:00Great start, plant the seed!<br /><br />You also need to rember that senior lawyers are less likely to want to empower junior ones, so putting in systems that allow a junior to be as effective as a senior, can be quite intimidating.<br /><br />On the flipside, in this time of recession and fixed fees, having a cheaper resource provide the same result has got to be a good thing.<br /><br />Seniors can then spend more time on QAing the results and maintaining the relationship with the client...<br /><br />Just my 2c and no, I&#39;m not a lawyer.Craig Humphreyhttp://www.blogger.com/profile/14888631351431748267noreply@blogger.comtag:blogger.com,1999:blog-3248863093001003125.post-33584371010715862252010-01-07T03:45:48.471-06:002010-01-07T03:45:48.471-06:00KM as we know it is dead. The sooner we all realise that, the better. You argue that the captured data &quot;is either &#39;dirty&#39;, obsolete or irrelevant to the current needs of those within the firm&quot; and you are right. <br />The other key problem of traditional KM tools is a human one: When something becomes obvious (to them) people tend to stop sharing. Rajesh Setty explains this phenomenon beautifully here: http://www.lifebeyondcode.com/2009/12/26/why-some-smart-people-are-reluctant-to-share/<br />What is needed instead are simple tools that connect people to people and their knowledge. In my 7 years at Microsoft plenty of KM initiatives came and went but nothing was anywhere near as successful these simple social tools: <br /> 1. Searchable discussion forums - by far the most important mechanism for sharing knowledge. Why? Because it is based on NEED. People ask questions, and you give them what they need, when they need it. (Too many KM entries are based on what experts think people need, or what they think is good for them)<br /> 2. People Search - the ability to search for people based on their area of expertise<br /> 3. Instant Messaging - to be able to ask questions of experts in time critical situations. You should aim to create a flat organisation. Create a culture where staff are empowered to ask questions of experts and where experts are rewarded for sharing knowledge.<br /><br />Blogs and Wikis also had a place, but I think I have probably written enough here for now. This is an interesting and complex topic though, so I may follow up with a more detailed post on my own blog (http://www.connectegrity.com/category/blog) a little later.<br /><br />Happy to share more of my experience if anyone is interested.<br /><br />Mark.Mark Bower (Connectegrity)http://www.connectegrity.com/category/blog/noreply@blogger.com