|Image [cc] Allen Sheffield|
To set the stage for this, I hearken back to previous comments on how clients are segmenting their work into first, second and third tier work. The thinking around this concept is that clients are implicitly (and occasionally explicitly) recognizing that not all of their work requires a Tier One solution. As a result they are applying more and more pricing pressure to their outside firms.
But what is the shape of this pressure?
Are they actually segmenting their work out and aligning their pricing sensitivities around that? It doesn't appear to be happening that way. One piece of evidence for this is that clients ask for "across the board discounts." Whatever discount they negotiate, they want it to apply to all of their work and to all timekeepers within a firm. Rarely do clients exempt out certain types of work or specific timekeepers from a discount. On its face, this shows clients are not thoughtfully segmenting their work by pricing tier.
You might say, "So What?" It just means they are getting better deals on all of their work.
First - This means clients are not necessarily making cost decisions based on value, even though the market claims they are. To put this into context, consider a client getting both Tier 2 Litigation work and Tier 1 Tax work from the same firm. These two services have vastly different value propositions for a client. Run-of-the-mill litigation is something a client must tolerate, but it is not a make-or-break situation. Whereas top-line tax efforts can easily reduce a client's tax burden by substantial amounts. Yet more often than not, clients will lump these two together under the same discount arrangement.
Second - Guess which work drives the discount level? And that's the moral of this story. Clients, or more accurately, the market is pricing most services using a Tier 2 value filter for all of their work.
This is further evidence of the chaotic nature of pricing in the legal market. Pricing everything with a Tier 1 filter was not logical, but neither is this Tier 2 approach. As an economist, I yearn for a rational pricing market for legal services. Heck - as a someone in legal pricing I want it too. My prognostication is that it is going to take awhile before we see that - if we ever do.
In the meantime, I remain entertained by all of this.