Thanks to the responders this week (with Thanksgiving in the mix, we waited until Monday to post the answers… plus, I was on vacation and didn't want to disturb the great time I was having in Colorado!)
This also brings the Elephant Post series to an end. With around 70 total posts, we've heard from a lot of you on many different issues. We may bring back the Elephant from time to time when we have an important question that we would like to ask and get many perspectives on. The best thing about the Elephant Posts hasn't been the questions we've asked, but rather the answers we got back from all of you. Thanks for all of you that have shared your perspectives over the past 18 months.
You're Not A Law Firm; You're A Counseling Operation That Sells Legal Services
Let me kick this off with an example of what UPS did when confronted with how to look at what they do in a different way, and as a result, make themselves better. If you have watched a UPS commercial in the past 5 or so years, you'll notice that they call themselves a "Logistics" company rather than a delivery company. By focusing on the logistics of what it takes to move something from point A to point B in a way that enables companies to become "just in time" operations, then UPS becomes an integral part of that process. Perhaps one of the things that a law firm could look at is its "Counseling" function and focus on remember that by being more pro-active in the upfront counseling clients on how to stay out of potential litigation traps, then we become a more valuable part of our client's operations. Therefore, I think that we are not law firms, but rather we are "counselors" that sell legal services to those that we have established relationships with.
*I'm not really an attorney with UPS
Steven B. Levy
Author of Legal Project Management
You're Not A Law Firm; You're A Business Support Organization That Sells Legal Services
Clients by and large have business problems disguised as legal problems. They're looking for ways to sell more of their products and improve their profit and revenue streams. How can you help? Talk to them in their language and see the problems through their eyes.