What does one do when Westlaw goes down? I imagine the first response is to log in to Lexis. So, after you call the library and ask them to re-send you your Lexis ID (and hope that in the meantime Westlaw comes back up) you jump right back into the premium research products.
Perhaps this is one of those "teachable moments" where researchers can be pointed to resources like Google Scholar, or to the state bar association's sites for Fastcase or Casemaker? Perhaps it is even a chance to show an associate how a book works?? (What?? You say you threw away those reporters because you needed to turn the shelving space into offices??)
There's no need to waste a chance like this!! Share with us what your backup plan is when the almighty Westlaw product goes down? Please tell us it is something besides "roam the halls until it comes back up!!"