I'm flying up to New York this afternoon to meet with the programmers, sales reps, and marketers for CCH's IntelliConnect product. CCH, part of the mega-legal-vendor Wolters Kluwer (WK), has asked a few law bloggers to come meet with them, review the product, give them some feedback about their product. [note: WK is paying for the flight and hotel room, and six-months subscription to a couple of IntelliConnect databases ... and hopefully dinner!!] I'll blog about the experience next week and let you know about my meeting with this group, and what I think about the product. The biggest problem that I had was the fact that I'm really not a power-user of IntelliConnect (although I do use it, and my firm has a significant subscription with the product in the Health Care area). In order to bone up on my ability to come to New York prepared to ask the tough questions, I turned to the Private Law Librarians listserv for help... and the help poured in!!
Within minutes of my sending an email to the list explaining what I was doing, I received about a dozen or more responses listing out problems and suggestions that my peers would like me to bring up while I'm there. Some of the issues were simple requests, while others pointed out significant issues that they had encountered with the product. Thanks to the folks on the listserv, I go to New York better prepared to discuss the product as a representative of not just a blog... but as a representative of a community of professionals that still monitor the 20th Century social networking tool called a listserv.
The experience reminded me of why I loved listservs years ago, and why they are still very relevant today. So listservs, please accept my apology for thinking that your importance in the professional social community was coming to an end. Although other social networks may try to replace you, you are still one of the best resources out there for gathering feedback from a network of people with a common interest.